The Wendy's Company

The Wendy’s Company (NASDAQ: WEN) is the world’s third largest quick-service hamburger company. The Wendy’s system includes more than 6,500 franchise and Company restaurants in the U.S. and 27 other countries and U.S. territories worldwide.
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Wendy's Vision

When everyday people sort through all the ‘spin’ there is one quick-service restaurant that is ‘A Cut Above’… that’s Wendy’s … we stand for honest food … higher quality, fresh, wholesome food … prepared when you order it … prepared by Wendy’s kind of people … people that believe this is My Wendy’s … we do it Dave’s Way … we don’t cut corners.

History

Dave Thomas opened our first Wendy's restaurant in 1969 in Columbus, Ohio. He opened the door to a new gold standard in quality food. When other restaurants were using frozen beef and mass-producing food, Dave developed an innovative method to prepare fresh, made-to-order hamburgers. Every day, we honor his legacy and continue to live through his values by using select, premium ingredients and serving food that's made fresh with every order.

 As a customer who visits a Wendy’s restaurant, you can count on many things: a friendly crew; a bright, relaxed atmosphere; clean tables; and a variety of menu choices. The most important thing our customers can rely on is great-tasting food. They know the hamburgers will be fresh, never frozen; the salads crisp and fresh; and the chili rich and meaty. They expect the Frosty to be cool and creamy; the fries hot and crispy; the chicken tender and flavorful. Our customers know that our ingredients are of the highest quality.

Commitment to Quality

  • Our restaurant signs display this phrase and our commitment to quality extends to all parts of our business. We’re proud of our line-up of ingredients: sea salt; fresh milk and rich cream; center-cut chicken breasts; in-season strawberries and blueberries right from the fields; hand-picked apples; center-cut, naturally smoked Applewood Bacon; Asiago, Romano and Parmesan cheeses; hand-sliced tomatoes and fresh lettuce; whole fresh potatoes baked in each restaurant and, of course, fresh, never frozen beef. What that long list means is this: we don’t cut corners. It was one of Wendy’s Founder Dave Thomas’ favorite sayings, and it’s true. We could use bags of shredded lettuce. Instead choose to hand-leaf whole heads of iceberg and romaine lettuce in our restaurants each day. In an effort to offer freshly prepared and less processed menu items, we work with suppliers who value quality food as much as we do. Our suppliers deliver fresh foods to our restaurants. That freshness is important to us. And it makes a huge difference to our customers.
  • Our hamburgers are made from fresh, never frozen beef, and served on quality buns from select bakeries. Our hamburgers don’t sit under a warming lamp or on a steam table. They come off the grill onto the bun and into our customer’s hands. Our salads are prepared fresh each day in our restaurants with 11 types of greens, fresh toppings like red and green apples, natural cheeses - served with all-natural, no-preservative salad dressings. Our new Natural-Cut French fries, seasoned with sea salt, are served hot and crispy from the fryer. The list goes on. Making sure every customer receives the freshest food is who we are. It’s the way we’ve done it from Day One. And it’s the way we always will.
  • Our commitment to delivering on the expectation of superior quality is real. We want every single customer to have a great experience at Wendy’s – one they won’t get anywhere else. And if they don’t have that experience, we want to hear it. Feedback is important because it helps us improve. Are our products the best? Our crew the most courteous and professional? Our restaurants inviting and comfortable? Every single element of our menu is on the table, so to speak. Nothing is off limits. We added new choices to our Frosty lineup. We reinvented our fries – a key menu item for any restaurant in our industry. We are even reinventing our cheeseburgers. We’re not a corporation telling our customers what they should like. Instead, we listen to what they want. We’re a restaurant that serves one customer at a time, always striving for better food, better service and an overall better restaurant experience.