Mr. Karam is responsible for managing the company’s Information Technology strategy, architecture, support, and governance.
His accountabilities include the technology for all of the company’s restaurants and above-store leaders, the company’s Restaurant Support Center headquarters, Palladium Media which provides marketing expertise to the company and other clients, and Intuitive Solutions which serves as the call center solution for the company’s Pizza Hut business.
Prior to joining MUY! Brands, Mr. Karam worked for 13 years with United Services Automobile Association (USAA), a Fortune 500 financial services company that offers banking, investing, and insurance to people and families that serve, or served, in the United States military. At USAA, Mr. Karam was a Lead Network Analyst in the Network Services department. His main responsibility was providing level 3 support for the company’s network, as well as the e-commerce website. He also performed various project management, implementation, and supervisory duties.
Mr. Karam graduated from the University of Texas at San Antonio (UTSA) in 1997 with a BBA in Information Systems. He later graduated from UTSA in 2001 with a Master’s of Science in Information Technology.